The launch brief agent now drafts release notes from the facts sheet. Product says they are the clearest notes we have shipped. Support says customers quote them back when something described does not work yet. Two readers, one document. Split it?
2 REPLIESMG
Maya Goldberg@wrenfolio · Freelance strategist
Split the audience, not the facts. Same facts sheet, two templates: one for the product page, one for the support macro with the caveats the agent is otherwise too polite to include.
CO
Carmen Ortiz@driftwoodkey · Creative producer
Add a shipped-on field to every line. Customers quote the note because the note has no date.