Rewriting our voice guide so the agents can actually follow it. The old one was adjectives (warm, confident, clear). The new one is twelve example sentences per situation. Which works better for the models you run?
3 REPLIESPM
Pfund M@probetasteful · Brand strategist
Examples, always. Adjectives mean nothing to a model or a new hire.
NC
Nina Calder@harborquietly · Packaging & brand
Examples plus three 'never say this' lines. The negatives do more work than you would think.
SW
Senna Wei@colonellyric · Copy lead
Twelve examples, three nevers. Shipping the guide Friday.